• Ordered before 17:00 CET, shipped the same day!
  • Worldwide shipping

Shipping & returns

★SHIPPING★

Fast Delivery time with DHL Express
Place your order before 17:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service.

  • The delivery time depends on your country but within 1-3 days your order will be delivered.
  • Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
  • DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

DHL ODD is giving you maximum flexibility and greater control over your delivery.

  • DHL ON DEMAND DELIVERY offers flexible delivery options:
    * Deliver my Package on Another Day: Scheduled Delivery
    * Deliver my Package to Another Address: Alternate Delivery to work or family
    * Deliver my Package at a Safe Place: Authorize Shipment Release
    * Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard
    * Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection
    * Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days


Extra service:
Choose your own delivery time or choose to pick up the package at one of the Pick-up points in your neighborhood. 

★ RETURNS ★

You can cancel your order and return it up to 14 days after receipt without giving a reason. The easiest way to return your items is to follow these steps. We will then refund the entire order amount. If you return the entire order, any shipping costs will also be refunded. The costs for sending your return package to Vakantiemode are for your own account.

Vakantiemode is not liable for the loss or damage of a return package. We, therefore, advise you to send your return package by registered mail.

When we have received and processed the return package and the returned items in good order, you will receive a confirmation by e-mail. We strive to process your return within 3-5 business days after receipt. After this, we will refund the refund amount to your account as soon as possible. The aim is to have the refund processed within 7 working days after processing your return. Reimbursement will, in any case, take place within the legal period of 30 days.

Exceptions: earrings will not be returned in connection due to hygiene regulations. Bikinis must be fitted with underwear and will not be returned without a hygiene strip in the bottom.

Have you received a damaged product or a complaint about a product? These items cannot be sent as a regular return package but must be reported to customer service via [email protected]

Return address: 

Vakantiemode / returns
Overslagweg 3
2645 EK Delfgauw

 

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